Frequently Asked Questions

HOW DO YOU PRONOUNCE SAPERE?

“SUH - PAIR - A”

WHAT DOES SAPERE MEAN?

Sapere Aude is latin for ‘Dare to Know’. This was a term from the enlightenment, a period of intellectual revolution, that encouraged the masses to take up knowledge for themselves and signaled to those in power that they would no longer accept the status quo.

ORDERS AND SHIPPING

WHAT IS YOUR RETURN/REFUND POLICY?

Sapere cannot accept returns in accordance with wine shipping laws, but we do want you to be satisfied with your purchase. If there’s an issue with any product you receive from us, please email help@saperewines.com within 30 days of delivery and we will work with you to get things resolved.

THERE’S AN ISSUE WITH MY SHIPMENT?

Damaged in transit or item issues? - contact us at help@saperewines.com so we can evaluate and make right! Please make sure to contact us within 30 days of delivery for any issues with your order. We’re a small but mighty team and will do our best to get back to you. Most responses are within 48 hours Monday thru Friday PST.

WHERE DO YOU SHIP?

We currently ship within California. In accordance with state and federal laws, someone 21+ must be available to sign for the wine at the time of delivery.

WHAT ARE THE SHIPPING COSTS?

Ground shipping for all CA wine orders is a flat rate of $10. Outside CA, it’s $25. For merch, shipping is $5 for all items up to $60 and $8 for purchases over $60. If you’d like to expedite the package, we may be able to provide express shipping. Please reach out to info@saperewines.com for availability. Someone 21+ must be available to sign for all wine orders.

HOW LONG UNTIL I GET MY BUBBLES?

Once your order is processed and weather permitting, it takes about 3-5 business days to receive wines (CA orders). For out-of-state, it will take roughly 5-8 business days. Orders placed Friday- Sunday will be processed the following Monday. During summer months, we do not ship orders on Fridays.

CAN I TRACK MY ORDER?

We’ll send you tracking details via email after your order is confirmed. Please make arrangements with the carrier if you are unable to receive your wine. Note: we cannot make adjustments once an order is processed by a carrier. Our shippers will try up to three times to get your wine to you, but if you miss the three delivery attempts and your box is returned to us you'll be charged $25 for the return shipping and restocking fee.

WHAT IS A WEATHER HOLD?

We want your bubbles delivered in perfect condition! Just like we’re beholden to mother nature during harvest, sometimes that extends to you during extreme climate shifts. Orders may be subject to weather holds depending on the time of year and destination. This may extend estimated delivery times and we will do our best to keep you informed.

SAPERE WINE CLUB

WHEN IS EACH WINE DROP?

Coming Soon

HOW ABOUT MY TEE AND LIMITED EDITION BOTTLE?

Coming Soon

WHEN WILL I BE CHARGED?

Coming Soon

WHEN DOES MY S.W.C SHOP DISCOUNT START?

Coming Soon

IS THERE A MINIMUM? CAN I CANCEL? CAN I SKIP?

Coming Soon

HOW DO I VIEW AND MANAGE MY MEMBERSHIP?

Coming Soon

CAN I MAKE CHANGES TO MY UPCOMING DROP OR MEMBERSHIP?

Coming Soon

CAN I GIVE S.W.C AS A GIFT?

Coming Soon

CLUBHOUSE, BUBBLE POINTS, BADGES

WHAT IS CLUBHOUSE?

Coming Soon. Clubhouse is your custom Sapere digital wallet powered by alphaa.io. It’s home for your digital collectibles, bubble points, and bubble badges that unlock web3 and IRL access to member benefits, events, discounts, and other rewards. Enter the metaverse!

HOW IS CLUBHOUSE DIFFERENT THAN SAPERE WINE CLUB?

Coming Soon

HOW DO I ACCESS CLUBHOUSE?

Coming Soon

CAN I ACCESS CLUBHOUSE AND COLLECT POINTS WITHOUT A MEMBERSHIP?

Coming Soon

WHAT ARE BUBBLE POINTS?

Bubbles are digital points collected by making purchases from our online store, attending Sapere events, taking part in special promotions, or being a S.W.C member. Collect bubble points to earn badges and get rewards!

WHAT ARE BADGES?

Collect bubbles to earn badges! Badges will unlock in your Sapere Clubhouse wallet as you hit certain bubble milestones. Badges will earn you discounts, special event access, merch, and other Sapere fun stuff.

© 2023 “please enjoy our wines responsibly” sapere aude sparkling napa, ca